A surcharge will apply to consignments above 30 kgs - we will advise you of the cost by email prior to processing your order.
In the event of re-delivery If the courier company is unable to deliver your order and you do not contact them with a convenient time for re-delivery a £15.00 re-delivery charge will be incurred.
All other destinations
We will advise you of the most competitive delivery charge by email prior to processing your order.
England, Wales and Scottish Lowlands
Goods purchased by credit card are normally despatched within 24 hours, subject to availability. Delivery charges are provided to the user during the ordering process. We will endeavour to use the most convenient and economic way to despatch your order. However, large or heavy orders will be quoted before despatch.
Delivery will be made to the designated address and when delivered by a courier will require a signature by an adult over the age of 18.
Once goods have been delivered to you or your nominated recipient, Worldwide Tack Limited will not be liable for their subsequent loss or destruction.
Every effort is made to deliver your goods within the estimated time scales. From time to time delays may occur. We will not be held liable for any failed or late deliveries.
International deliveries
For international deliveries we would generally use airmail for smaller items and a courierservice for larger items - we will calculate the delivery charge according to package weights and dimensions and destination and advise you by email of the costs prior to processing your order.
Please note that customers living outside the European Union may incur local taxes and import duties that may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed.
Return Policy
Returns authorisation must be obtained before goods are returned for any reason whatsoever to identify a genuine fault before a refund will be given. All products returned under complaint must be clean and dry (Health & Safety Act). A copy of the sales invoice must be included. We will replace any defective item with an identical one whenever possible. If the item you bought is obsolete or non-replaceable you will be offered an exchange option or a refund. In order to keep costs down for all customers we will not refund postage costs unless the products are found to be faulty or supplied incorrectly. Where possible, the original packaging should be used, small items must be securely packed. Worldwide Tack Limited is not responsible for returned goods lost or damaged in transit and reserves the right to charge a nominal fee for returned goods damaged due to improper packing on return.
If you are returning items from outside the UK, please mark clearly on the packaging and the Customs Declaration that you are returning the goods to the retailer/manufacturer. This should normally help to ensure further Customs charges are not incurred. Any Customs charges and/or Postal charges incurred through a failure to follow the above returns procedure and/or providing adequate postage will be deducted from your refund.
Your rights to return goods are protected under the EU Distance Selling Directive and Worldwide Tack Limited reserves the right to amend this Returns Policy under advice from Government appointed agencies.
